There was a problem with my trip, what should I do? FAQ

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Question: There was a problem with my trip, what should I do?

Answer:

We would very much like to hear from you if you encountered any problems or difficulties with your trip. This will enable us to investigate how the problem occurred and provide you with an explanation. In addition, we can prevent future occurrences of the same problem.

So we can investigate thoroughly, we ask you do the following:

Submit your complaint in writing by post to:

Complaints
Flightline Essex Ltd.
Flightline House
32-38 Milton Road,
Westcliff-on-Sea,
Essex
SS0 7JE

Please give us as much detail as possible.

Please include receipts, photos or other supporting documentation.

Please quote the Lead Passemgers Name and your Booking ID or Document Number in all correspondence.

As ABTA members, we will acknowledge your correspondence within 14 days and reply within 28 days.