Renovated in 2008, the air-conditioned hotel includes a wide range of facilities, with 122 en suite and 156 deluxe air-conditioned rooms, a lobby with a 24-hour reception, lift access, a café, wireless Internet access throughout the hotel, 3 restaurants, an award-winning pub, conference facilities, disabled access and onsite car parking facilities (fees apply).
This hotel is situated in the heart of London Docklands, only a short distance from London City Airport (around 3 km), Canary Wharf (approximately 5 km) and Tower Bridge (around 8 km). The Docklands Light Railway (DLR) stops at Custom House for ExCeL for direct access to the western entrance of the ExCeL centre and is directly opposite the hotel. The DLR provides direct links to the London Underground network, including the Jubilee Line at Canning Town station, District and Circle at Tower Gateway, and Northern Line, Central, Waterloo and City, Circle and District Lines at Bank Station.
Guests have the choice of 122 standard bedrooms or 156 superior bedrooms, all of which are individually air-conditioned. All the rooms also include an en suite power shower (no bath) and hairdryer, remote control television, direct dial telephones with voice mail, Internet access, a double bed and tea and coffee making facilities in the room. Disabled access and facilities are available.
Rates include a continental breakfast each morning. Guests may ask for an English breakfast for an upgrade charge. There are restaurants, pubs and cafes in the hotel where guests have to pay directly.
The hotel accepts American Express, Diners Club, MasterCard and VISA.
By car: the hotel is just a 10-minute drive from Tower Bridge and a 25-minute drive from Junction 30 on the M25. It can be easily reached from Central London via the Limehouse Link and via the M25, A13, M11 and A406 (North Circular), the Blackwall Tunnel and Rotherhithe Tunnel from other parts of the country. From the M25 North: at Junction 27 follow the M11 towards London City. On the M11, exit at Junction 4 onto the A406 (towards Ilford, Barking and Excel). Once past Ilford and Barking, visitors will arrive at a roundabout. Follow the A1020 in the direction of City Airport/Excel. Pass Gallions roundabout, the Docklands Campus and the Regatta Centre and follow the signs to Custom House/Canning Town. This will take visitors to Victoria Dock Road and the hotel can be found be on the right-hand side.
Direct dial telephone
Satellite cable TV