A total of 205 rooms are available within the air-conditioned hotel; facilities include a foyer with a 24-hour reception desk, a safe, lifts and a currency exchange desk in addition to Internet access, a kids' club, a playground, a childcare service and 24-hour medical assistance. Moreover, there are 5 restaurants to dine in of which 2 are themed (Italian and Mexican), 6 bars with a range of special drinks, nightclubs, an events centre, a theatre/ conference hall, a car park, a shopping centre, a laundrette, a travel agency and a car hire service.
Located next to one of Puerto Aventura's beaches beside the Caribbean Sea in the heart of the Riviera Maya, this hotel lies just 10 minutes walk from the resort centre where restaurants and bars are to be found as well as about 15 minutes drive from Playa del Carmen and Aret Park. The ruins of Tulum and Xel-Ha Park are 30 minutes away and it is approximately 1.5 hours to Cancún airport whilst Chicehn-Itza may be reached in roughly 3 hours.
Each of the Mexican-style rooms comes with an en suite bathroom with a hairdryer, a direct dial telephone, satellite TV, a hire safe, a double/ king-sized bed and a balcony/ terrace. Individually controllable air conditioning features as standard and there are 2 rooms with wheelchair access.
In the hotel grounds are 5 swimming pools, a children's pool, hammocks, a poolside snack bar and a sun terrace with sun loungers, parasols and towels. Guests may enjoy a massage or relax in the sauna and it is additionally possible to work out in the hotel gym, participate in the gymnastics sessions, make use of the covered tennis courts, and multi-purpose pitches, go diving (fees apply), play table tennis, billiards or golf (9-hole course in Puerto Aventuras; charges payable) or hire bicycles. There dance courses to take part in and a range of activities including archery, basketball, horseshoe shooting, bocce, stretching, aerobics, water aerobics, darts, beach volleyball, water polo, shuffleboard, windsurfing, surfing, snorkelling, pedalo boating, or kayaking to try out. Daytime and evening entertainment programmes for guests both young and old are put on by the hotel.
All meals are available in a buffet form; the evening meal may be taken ŕ la carte or chosen from a menu. It is possible to book a full-board or all-inclusive stay with drinks included.
American Express, MasterCard and VISA are accepted at this hotel.
There is a transfer service to Playa del Carmen.
Direct dial telephone
Satellite cable TV
King size bed