Opened in 2002, this air-conditioned family-friendly conference hotel comprises a 3-floor main building as well as a fourteen 3-storey annexe blocks with a total of 769 rooms. A system of subterranean rivers canals cut through the complex and make the complex blend harmoniously into its natural surrounds, with the Maya ruins and tropical rainforests located in the near surrounds. Amongst the facilities count a foyer with a 24-hour reception desk, a currency exchange facility, 6 shops, a hairdresser's salon, 10 bars, a nightclub, a theatre hall, 11 air-conditioned restaurants, 3 conference rooms, bicycle and car hire services, as well as a car park and a garage. Additional fees apply for use of the public Internet terminal, laundry services and medical assistance. There is also a laundrette's open for use on the complex and children aged between 4 and 12 years of age many take part in the kids' club activities.
This charming luxury hotel lies directly beside the beach close to Xcaret nature park (about 100 m) and just a 10-minute drive from the resort centre where guests will discover many shops, restaurants, bars and nightclubs (approximately 6 km from the hotel). Links to the public transport network can be found just 2 km away and the nearest city is 60 km away. Cancún airport lies 55 minutes from the hotel (56 km).
Each of the luxurious, elegant rooms comes with an en suite bathroom with a hairdryer, a direct dial telephone, satellite/cable TV, Internet access, a minibar/fridge, a coffee machine, an iron and ironing board, a double bed, air conditioning, a hire safe and a balcony.
In the well-kept garden complex of this beachside hotel are 4 swimming pools, a saltwater pool, a children's pool, 3 poolside snack bars, sun terraces with parasols and sun loungers laid out ready for use and 10 hot tubs. There are additionally 5 hot tubs to be found in the indoor area, along with a sauna, steam baths, 2 tennis courts, a gym, shuffleboard and snorkelling facilities. It is possible to try out table tennis, basketball, volleyball, beach volleyball, archery and minigolf as well as to participate in the aerobics sessions. Sun loungers and parasols have also been laid out on the beautiful local beach and various water sports such as wind surfing, catamaran sailing and canoeing are also on offer. On payment of an additional fee, it is possible to enjoy a massage (special spa treatments), go diving, or parasailing or play golf (course approximately 5 km away). A programme providing entertainment for guests both young and old rounds off the offerings.
Breakfast, lunch and dinner are on offer in a buffet form; the evening meal can alternatively be taken ŕ la carte. It is possible to book an all-inclusive stay.
American Express, MasterCard and VISA are all accepted as methods of payment.
The hotel has Green Globe Earth Check's International Certification at present. The hotel has been awarded a prize with the National Environmental reward granted by the AISOMEX. It also has the Familiarly Responsible Company Certification.
Direct dial telephone
Satellite cable TV
Iron and board
King size bed