The air-conditioned, luxurious hotel comprises a total of 463 rooms and facilities on offer include a lobby area with a reception desk manned around the clock, a safe, a currency exchange facility, lift access, a newspaper stand, a hairdresser, a games room, and conference amenities. Guests may also take advantage of the on-site café, bar, and restaurant. In addition to this, guests may use the public Internet access, the room and laundry services, the playground for younger visitors, and the car park for those arriving by car. Valet parking is USD 18 per day, self-parking is complimentary.There is a mandatory daily resort fee of USD 25 plus tax per room, per day to be paid directly to hotel (subject to change at any time without notice).The airy and spacious rooms come with private lanais and, depending on orientation, views over the Pacific Ocean, the neighbouring island of Molokai, or the impressive West Maui mountains. Fittings within the rooms and suites include an en suite marble bathroom with separate shower and plush terry bathrobes and hairdryer, a fully-stocked minibar, a safe, a radio alarm clock, a direct dial telephone, satellite/ cable TV, an Internet connection, a coffee machine, an iron and ironing board, individually adjustable air conditioning and heating, and a private furnished balcony from where the sea, mountain, or garden views can fully be appreciated. The sliding shutter doors permit guests to allow mild breezes into the room, and the marble baths are pure indulgence. There is a twice daily maid service and a turndown service in the early evening hours.
From Kahului Airport, follow H-380 to the first traffic light and bear left through the light. Continue straight through the next few sets of lights, crossing Pu'unene Avenue, and continue to the junction of H-380 and H-30. Continue driving along the winding coastline towards Lahaina and through Ka'anapali, Napili and then Kapalua (highway signs will indicate towns). A green road sign on the right-hand side of the road will indicate 'Office Road, The Village Course'. Take this left-hand turn (there is no traffic light). After turning left, on Office Road, take the first right after the Honolua Store (entrance to the hotel) onto Ritz-Carlton Drive.