This city hotel and beach resort comprises a total of 448 rooms and welcomes both families and business travellers alike. Built in Colonial style, this hotel offers luxury and 24-hour all-inclusive facilities and service. Each building simulates an authentic Mexican villa with a courtyard and a concierge service on hand during the day. The hotel offers 5 bars, a theatre auditorium, a restaurant and an ice-cream kiosk. Guests can enjoy the following services at an additional cost: use of rooms in the convention centre, a wedding planning service, a laundry and babysitting service and Internet and medical services (available 24 hours a day). Further facilities on offer to guests include a lobby area with a 24-hour reception and 24-hour check-out service, a hotel safe, a currency exchange facility and a hairdressing salon. Guests may also take advantage of the room service and there is parking available for those arriving by car. The younger guests will enjoy the kids' club and the children's playground.All rooms feature private balconies and come with 2 double beds or a king-size bed. For the convenience of guests, all have individually adjustable air conditioning, and a private bathroom with a bathtub, a shower, a make-up mirror and a telephone. They are also equipped with colour cable TV, Internet access, a minibar, a coffeemaker, a safe, and an iron with an ironing board.
The hotel can be reached from Cancùn International Airport by highway, heading toward Chetumal. Taxis and group transport is available at the airport.