The air-conditioned hotel is a modern building with a glass exterior, which was designed as part of the circular Crystal Mall complex. There are 283 rooms spread across 18 floors. 24-hour room service is offered. Further facilities include: 24-hour check out service, a safe, bar, a café and a restaurant. In addition, guests are offered a hairdresser, a laundry service, Internet access and conference facilities. Parking is available for those arriving by car.Deluxe rooms have either one king-size bed or two queen-size beds. They are decorated in warm subtle colours and feature a range of views and amenities, including a comfortable seating area, a Hilton Serenity Bed Super Topper mattress pad, Touch of Down pillows and 250 thread-count sheets, as well as an en-suite bathroom with Crabtree and Evelyn La Source bath products. There is also a hairdryer, a direct dial telephone, satellite/cable TV, a radio, Internet access, a mini fridge and a tea/coffee maker. Ironing facilities, individual air conditioning and heating as well as a safe. In-room movies are also available along with a balcony or terrace.
From the airport: Take Grant McConachie Way from the airport over the Arthur Laing Bridge to Marine Drive. Turn right onto Marine Drive (east) and stay in the centre lane which becomes Marine Way. Then turn left (north) up to Boundary Road and take a right (east) onto Kingsway. Turn right (south) onto MacKay. Drive time is approximately 25 minutes.