Guests should collect the key from the Welcome Center, the address and directions are printed on the voucher.Check-in is from 4 pm - guests need to check in, register and collect their key from the Hotelbeds Homes Welcome Center, located at 6365 W. Irlo Bronson Memorial Highway (US. Highway 192), Kissimmee, Florida 34747. The office is open daily from 8 am to 12 midnight. Should guests arrive outside of these office hours, a pack containing the details and directions will be left in the electronic lock box outside the front door of the Welcome Center. The lock box code is C-7-0-8-3 then press the button on the lock box with the symbol of a door key. Homes assistance is available 24 hours by calling free phone on 1-800-713-8356 and selecting the URGENT MESSAGE OPTION. Please note that a refundable deposit (subject to no damage being caused to the villa) is required at registration. Check-out time on day of departure is 10 am. The following items can be added to the booking at a daily additional fee: swimming pool heating, cribs and highchair rental.The home has 2 master bedrooms, the first has a queen-size bed, a TV, en suite bathroom with a shower and bath and pool access, the second has a queen-size bed, a TV and en suite bathroom. The third bedroom has a full-size bed with a shared bathroom, the fourth and fifth bedrooms have 2 twin beds and a shared bathroom, there is cable TV and a direct dial telephone in the rooms. Bed linen and towels are provided, and the homes have a washing machine, ironing set and dryer for laundry. Optimum comfort is ensured thanks to the central air conditioning and central heating provided. The kitchen includes a fridge, cooker and microwave.