The hotel comprises a total of 210 rooms spread over 5 floors. An inviting lobby awaits guests with a reception, a comfortable sitting area, and lifts. Culinary options include a pleasant café, a bar and a restaurant. On-site parking spaces are available for those arriving by car.Parking is available on site. Charges apply for residents and non-residents. There are 24-hours reception and concierge services. The staff is multilingual.All of the rooms are disability-friendly and include an en suite bathroom with hairdryer. A direct dial telephone, satellite/ cable TV, a radio, a laptop Internet connection and air conditioning also feature. The suites additionally offer superb views over Canary Wharf, the Millennium Dome, the Thames and Tower Bridge.
London City Airport is a short ride away by bus or taxi, and the hotel can be reached with no difficulty from London Stansted Airport via Liverpool Street Station. The hotel is easily reached by rail to Royal Victoria Station on the Docklands Light Railway system, only a five-minute walk from the hotel entrance. The hotel can be reached by tube via the Jubilee Line to Canning Town, with a short onward connection via the Docklands Light Railway. If travelling by car, guests can find the hotel easily from the M25 and M11 by following the signs for London City Airport and then ExCeL West. The hotel also offers a free courtesy coach between the hotel and Canary Wharf Monday to Friday.