Rising 26 stories along Robson Street, the hotel makes a dramatic statement with its distinctive shape reminiscent of a grand piano. The architecture befits the hotel's entertainment-district location, adjacent to the Centre for Performing Arts, 3 blocks from theatres, and 4 blocks from the Vancouver Art Gallery. Inside the property, a grand staircase leads to the main lobby, with its marble floors, inviting sofas and chairs, and abundant fresh flowers and plants. Further facilities on offer to guests at this air-conditioned city establishment include a 24-hour reception and check-out service, hotel safe, a currency exchange facility, a cloakroom and lift access. Younger guests can let off steam at the kids' club and there is a café, a bar and a restaurant as well as conference facilities and WLAN Internet access (charges may apply). Guests can also take advantage of the room and laundry services and there is parking available for those arriving by car.Check-in is from 3 pm and guests are required to check out by 12 midday.All the suites are spacious, feature floor-to-ceiling windows and come with a private bathroom with a deep soaker bathtub, a shower and a hairdryer. Most suites are 1 bedroom suites with a king-size or double bed and a living room with pull-out sofabeds. They are equipped with a dual-line speakerphone, modem hook-up, Internet access and a radio. There are TV sets in both the living room and the bedroom as well as a fully equipped kitchen with a microwave/convection oven, a dishwasher, a minibar/fridge, a toaster and a coffee maker. Furthermore, an ironing set and individually regulated air conditioning and heating are provided in all accommodation as standard and all units feature either a balcony or a terrace.
Guests coming from Vancouver International Airport should take the Arthur Laing Bridge onto Granville Street and proceed to the Downtown area. From the Granville Street bridge, keep right and take the Seymour exit. Continue for 7 blocks and turn right onto Robson Street. The hotel is located at the corner of Homer and Robson streets.