The ski and golf hotel is open all year round and guests are welcomed in a lobby with 24-hour reception and check-out service. Guests will enjoy summer or winter, spring or autumn sport activities in a charming region of a UNESCO World Natural Heritage Site. For fans of winter sport there is a fully equipped ski wardrobe. The air-conditioned hotel offers 145 comfortable rooms, a lobby bar, café, pub, vinoteca, a classic restaurant as well as a traditional Bulgarian restaurant, a modern spa centre, beauty parlour and a hairdressing salon. There are two conference halls with conference facilities available to business travellers. Facilities also include WLAN Internet access, a hotel safe, currency exchange, lift access, a newspaper stand and a games room. There is a children's playground (fees apply) for younger guests to enjoy. Guests can park their vehicles in the car park or garage (the latter incurs a fee) and hire bicycles (hire fees apply). Anything else needed for an enjoyable stay is available through the 24-hour room service.The hotel offers relaxing accommodation in 131 double rooms and 12 junior suites. Every room is outfitted with a double bed, satellite/cable TV, a radio, Internet access, a safe, telephone and an ironing set. There is also a minibar and tea and coffee making facilities for added convenience. Each room also has an en suite bathroom with a hairdryer. Central heating is a standard feature in all accommodation and each room has its own balcony or terrace.