The hotel has a total of 476 rooms spread over 12 floors. Amongst the hotel's facilities are a foyer with a 24-hour reception desk, a hotel safe, lift access and a currency exchange facility. Furthermore, there is a restaurant and a bar and, for an additional fee, guests may use the laundry and room services as well as the parking. The hotel also has its own business centre with workstations equipped with high speed and wireless Internet access. It is possible to take advantage of both for an additional fee. The column-free Ballroom can accommodate 600 persons, in the style of a theatre. The ballroom area may be used for champagne receptions. In the other function and conference rooms, high speed, wireless Internet access is available.The air-conditioned rooms are decorated in contemporary style with typical elements of Straits Malaccan culture. The rattan chairs and rattan features such as cupboard doors, drawers and side tables give the rooms a tropical-Asiatic feel. The rooms come with an en suite bathroom with hairdryer, scales, a dressing gown, a telephone and slippers. From the 2nd floor up, rooms are fitted either with 1 king-size bed, 2 single beds or 2 double beds and offer a view over the river, the city or Clarke Quay. The facilities include a writing desk with high speed Internet access (charges apply), 3 international direct dial telephones with voicemail, radio and cable TV with a choice of films (for an additional fee). Furthermore, a minibar, an iron and ironing board and tea and coffee making facilities as well as a room safe and a seating area are provided in all accommodation as standard. Extra beds are only available in the deluxe and premier rooms.