Opened in 2002, this air-conditioned family-friendly conference hotel comprises a 3-floor main building as well as a fourteen 3-storey annexe blocks with a total of 769 rooms. A system of subterranean rivers canals cut through the complex and make the complex blend harmoniously into its natural surrounds, with the Maya ruins and tropical rainforests located in the near surrounds. Amongst the facilities count a foyer with a 24-hour reception desk, a currency exchange facility, 6 shops, a hairdresser's salon, 10 bars, a nightclub, a theatre hall, 11 air-conditioned restaurants, 3 conference rooms, bicycle and car hire services, a car park, a garage and a car park. Additional fees apply for use of the public Internet terminal, laundry services and medical assistance. There is also a laundrette's open for use on the complex and children aged between 4 and 12 years of age many take part in the kids' club activities.The hotel has Green Globe Earth Check's International Certification at present. The hotel has been awarded a prize with the National Environmental reward granted by the AISOMEX. It also has the Familiarly Responsible Company Certification.Each of the luxurious, elegant rooms comes with an en suite bathroom with a hairdryer, a direct dial telephone, satellite/ cable TV, Internet access, a minibar/ fridge, a coffee machine, an iron and ironing board, a double bed, air conditioning, a hire safe and a balcony.