The hotel comprises a total of 126 rooms spread over 3 floors. In addition to a foyer with 24-hour reception, safe, and lift, facilities here include a cosy bar, and a pleasant restaurant. Business guests may wish to make use of the modern and well-equipped conference rooms, while younger guests may let off steam in the play area. Guests can also take advantage of the hotel's room and laundry services, and there are parking spaces available for those arriving by car.The hotel offers disability-friendly facilities and rooms. In addition, pets are permitted. Guests may also choose between smoking or non-smoking rooms. Up to two children (under 16) staying in their parents' room do so at no extra charge.The rooms come all come with an en suite bathroom with hairdryer, a direct dial telephone, a radio and satellite/ cable TV.
Travelling north or south on the A1: Exit at the junction marked Jedburgh (A696) and Newcastle Airport. Take the exit on the large roundabout marked Kingston Park. Travelling down to the smaller roundabout make a U turn towards the Novotel entrance (signposted on the left hand side).